CAN I RETURN OR EXCHANGE AN ITEM?
If for any reason you are unhappy with your item, we accept returns or exchanges within 7 days of your order purchase date. Goods must be in their original condition, unworn and with tags – clothing without tags will not be accepted under any circumstance.
If you would like to return an item please contact customer service at contact@alwaysswell.com.au. In your email request please confirm your order number, the product/s you are returning and what you are returning the product/s for – an exchange (please confirm what size and product you would like it exchanged for to the same value as the returning product), online store credit or refund. Customer Service will then email you, please note goods cannot be shipped back to us without a trackable courier number.
Return postage costs are the responsibility of the customer. If an item is being returned for an exchange we will cover the postage cost to reship the exchange item back to you. Please allow 7-14 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.
It is recommended that you check your Address and keep the tracking number of your parcel as we are not responsible for any lost or missing parcels.
INTERNATIONAL RETURNS POLICY
If you are based outside of Australia, please email us at contact@alwaysswell.com.au as per above and our customer service team will advise further information to make your return. All returns must be made within 7 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item. Please allow 21 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.
DO YOU OFFER REFUNDS ON SALES ITEMS?
There are strictly no refunds on sale items unless the product is damaged or faulty.